Support
We're a small team and read every message.
Contact us
Email snappycipher@gmail.com. Please include what you were doing and, if you can, a screenshot. We usually reply within a few days. For privacy requests, see our Privacy Policy and email the same address.
Common questions
How do I delete my account?
Open the app, go to the Family tab, and choose Delete account. You'll be asked to confirm, and Apple may ask you to confirm as well. It cannot be undone.
- Account holder: deletes the whole family archive for everyone in it, including recordings, transcripts and chapters, along with your account.
- Family member or storyteller: removes your own account, reactions and the questions you asked. Stories recorded on your account stay in the family's archive.
Deleting your account does not cancel a subscription. See below.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions, choose Sunaiye, and tap Cancel. Deleting the app or your account does not cancel a subscription by itself. Refund requests for App Store purchases are handled by Apple under its refund policies; Sunaiye does not directly process App Store refunds.
How do I restore a purchase?
On the plans screen tap Restore Purchases while signed in with the same Apple ID that bought it.
How do I invite my family?
In the Family tab tap Invite family. Share the code or link. The person signs in with Apple and enters the code.
Can I change the language my parent sees?
Yes. In the Family tab, under the storyteller, choose Language on their phone.